Grandstream GXE Review In today’s increasing cost-conscious economy, SMBs are looking for feature-rich IP-PBXs at the lowest call. Fortunately, Grandstream’s GXE and GXE products not only have the basics, they also have some advanced functionality such as call queues – and at . Buy Grandstream GXE IP PBX – 4 Port: Networking Products – ✓ FREE DELIVERY possible on eligible purchases.

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Many SMBs are willing to sacrifice some advanced telephony features to just get the basics, including call transfer, three-way conferencing, auto-attendant, and voicemail.

Advanced features such as call queues or call recording are nice features to have, but many SMBs aren’t willing to pay for higher-end IP-PBXs with this functionality. Grandstream sent me a GXE for a test drive review. They both also sport two FXS ports for connecting analog phones, fax machines, etc. What’s nice about the GXEx is that SMBs don’t have to get rid of their existing local analog lines if they don’t want to.

Hooking up the GXE was a snap. I logged into the default IP address It sports a quick set-up wizard which is pre-configured gradnstream basic call settings that enable you to quickly configure your GXE.

I tried both the wizard and non-wizard method and both are pretty straightforward. I simply had to select a “Starting extension” and “Ending extension” to set my extension range. I booted all the Grandstream phones and they immediately discovered the Grandstream GXE and were autoassigned extensions Next, I figured I’d try some third party phones to see if the auto-provision worked with them as well.

I attempted an Aastra 57i and a Polycom IP phone, but neither seemed to auto-provision.

Grandstream Gxe5024 4 Lines IP PBX

Although the auto-provisioning didn’t work, I was able to manually add the phones with no trouble. After configuring some extensions, the next step was adding some trunks. The GXE supports 4 analog lines, so I configured it to use a 4-port Teltone analog simulator very easily. In addition, I was able to assign extensions and to the two analog FXS ports, which can be used for analog phones, credit card machines, or fax machines. Auto-provisioning web tool For unified messaging, it supports a voicemail-to-email feature with the ability to set the proper SMTP settings for proper email routing.


Additionally, it also supports fax-to-email and can also automatically detect fax tones and route it to a user’s fax mailbox. This is done per extension, so users can simply logon to their web portal using their username and password and retrieve their voicemail and faxes.

Obviously, with a web interface, remote teleworkers can access voicemail and faxes quite easily. You can simply dial the conference bridge extension to join, or even invite other participants by entering in their extension from the web interface.

I liked that I was able to record the auto-attendant greeting from the web admin simply by choosing my extension to ring, but the same is not true for users. Unfortunately they can’t ring their desk phone from their personal web portal to record their personal greeting.

Instead, users have to record in a specified format – 8kHz,16 bits, mono and manually grancstream it via the web tool.

Of course, they can also dial into the voicemail system and record their greeting. It’s just a nice feature to be able to do it via the web rather than navigating the voicemail system. The GXEx series supports parallel simultaneous ringing, as well as serial or round-robin ringing. Adding various auto-attendant menus such gde business hours, after hours, and holidays was pretty straightforward.

It lets you select days of the week as well as specify exception dates, i. Overall, defining call routing rules and auto-attendants was pretty easy to do. One of the most powerful features of the GXEx is the ability to define call queues so calls are answered in the order they were received and assigned to grandstraem with the best skills.

Some of the features of the call queues include: Lets you set the priority of gxd call queue from the drop down list. Queue Status Update Frequency: This determines how often callers will be updated on the status of the queue via an uploaded update message. This determines the frequency in which any other announcements that the user has added will be played tcallers in the queue. Maximum Caller Wait Time: This field lets you set the maximum amount of time that callers will wait within the queue before being forwarded to voicemail.


This field bxe users to set how many callers can be within the queue simultaneously.

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Group Email Address for Voicemail Delivery: This setting lets users configure, enable and disable skill-based call routing. If skill-based routing is enabled, users can configure the call to be routed to the least skilled or most skilled agent first. The skill level for each agent can be configured on the agent page. Serial – Agents ring one at a time based on availability. Parallel – All agents ring simultaneously. Circular – A different agent will ring first each time a caller enters the queue.

Least Busy – The least busy agent will ring first.

Serial Ring Attempts Per Member: If the serial ring mode is selected, you may select the number of ring attempts to each agent before forwarding the call to the next agent. Grandstrema the serial ring mode is selected, users may set the ring time interval in seconds between call queue members. It also gdandstream “Agent Call Wrap-Up Time” which allows users to specify the amount of wrap-up time an agent will have before receiving another call time between two calls.

This is very helpful to debug certain configuration issues and do SIP troubleshooting. While this may not be critical for SMBs, as companies do grow, they can deploy multiple GXEx devices if they so desire and have a unified grandsteram dialing plan that routes calls over IP.

Grandstream Gxe 4 Lines IP PBX | eBay

I asked Khris Kendrick, Sr. I asked, “Since this product was launched, how has this been performing in your channel? It’s very small and lightweight partly due to its use of Flash memory and not a hard drive. I still find it amazing that such a lightweight PBX can pack such a powerful punch.

After all, the PBXs of old weren’t called “big iron” for nothing! The GXEx appliance is a excellent all-in-one communication solution for small-to-medium sized businesses sporting a plethora of features at an attractive price-point, so I would vrandstream hesitate to recommend it. Tagged call queuesfaxfxofxsgrandstreamgxegxeip phoneip-pbxphone systemvoip: Subscribe to Blog via RSS.